All requests for cancellations must be made in writing. Should the Hirer wish to cancel a booking the following terms and charges shall apply.
For the avoidance of doubt, in the event of cancellation by the Hirer, all deposits are non-refundable.
5 days or more before the collection date – a charge equivalent to 20% of the total order value shall be applied.
3 days or more before the collection date – a charge equivalent to 50% of the total order value shall be applied.
48 hours or less before the collection – a charge equivalent to 100% of the total order value shall be applied.
In the event of cancellation by the hirer any charges for credit or debit card processing, bank transfers, international currency exchange or other processing fees paid by the hirer are non-refundable, and the company reserves the right to charge for any such fees or expenditure incurred in making a refund to the customer and deduct such costs
Cancellation of an event or holiday or reason for travel does not affect the Hirer’s liability for the above cancellation fees and the monies will be due as if the vehicle was hired.
Should the Customer not have paid the amount set out above at the time of cancellation the balance shall become due immediately and shall be a debt owed to the company. The Company may, at its sole discretion, engage the services of a debt collection agency to recover any unpaid amount together with interest and any debt collection charges.
2. Cancellation by the Company
In the event that the Company is unable to provide a vehicle or vehicles to meet all or part of the Customer’s booked requirements due to reasons of emergency, vehicle unavailability, or other reason, the Company will take all reasonable measures to provide a replacement or alternative solution. If this is not possible, the Company retains the right to return all monies paid and, without liability, cancel the booking providing the Customer with as much notice as possible.
In such circumstance, the Company shall have no liability for any inconvenience or loss incurred and will not be liable for any direct or consequential loss howsoever arising. It is strongly recommended that the Customer should consider insuring against this risk.